We understand that finding the perfect dress is essential, and we want you to be completely satisfied with your purchase. In the event that you need to make a return or exchange, please review our policy below:
- Eligibility: Returns and exchanges are applicable only for dresses purchased from our online store. Other items, such as accessories or footwear, may have separate return policies.
- Timeframe: To initiate a return or exchange, please contact our customer support team within 14 days of receiving your dress. Requests made after this timeframe may not be accepted.
- Condition of the Dress: The dress must be unworn, unused, and in its original condition with all tags and labels attached. It should be free from any stains, odors, or alterations. We reserve the right to refuse returns or exchanges if the dress does not meet these criteria.
- Return Process: To initiate a return, please contact our customer support team with your order details and reason for the return. They will guide you through the process and provide you with a return authorization.
- Exchange Process: If you wish to exchange your dress for a different size or style, please contact our customer support team. They will assist you in finding the right alternative and guide you through the exchange process.
- Return Shipping: Customers are responsible for the shipping costs associated with returns or exchanges unless the dress received was defective or the wrong item was shipped. We recommend using a trackable shipping service to ensure the safe return of the dress.
- Refunds and Store Credit: Upon receiving the returned dress in satisfactory condition, we will process your refund or issue store credit, as per your preference. Refunds will be credited to the original payment method within a reasonable timeframe.
Please note that final sale items, such as clearance or discounted dresses, are non-returnable and non-exchangeable unless they arrive damaged or defective.
Our aim is to make the returns and exchanges process as smooth as possible while ensuring your satisfaction. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer support team. We are here to help and ensure that you have a positive shopping experience with us.